Terms and Conditions

(Backflow Testing, Repair/Modification and General)

By contacting Boise Backflow, you hereby acknowledge that you have read, understand and agree to the Terms of Service listed below:

a) All Services (i.e. Backflow Repairs/Replacements, Backflow Inspections,Fall Winterization/Blowouts are scheduled on a first come, first serve

basis. Based on where you are located. No Exceptions.

b) By requesting Backflow Test or Backflow Repair service, Sprinkler Blowout, etc. you authorize Boise Backflow to access your property and

perform the requested service, to make repairs as requested, and to install and retrieve parts, tools, etc. as may be necessary. And further agree to pay the associated Service/Trip fee and for all worked performed at property/job-site.

c) Given that our technicians do multiple Backflow Repairs, Backflow Inspections, and Backflow Installations every day, each one being different

and unique, we are unable to make any guarantees as to times / time ranges for start-up services (just the day). The order they are done is

determined by logistics and logistics alone.

d) In the event that customer can not be home at the time service is performed, customer shall leave a gate unlocked to provide access to system and will clear valve boxes of leaves, and other debris.

e) Customer acknowledges that in the event customer fails to provide access and we are unable to perform the scheduled Backflow Test, Backflow

Repair, Sprinkler Blowout, etc. as a result, customer agrees to pay a $65 Service/Trip Charge.

f) Customer acknowledges that when customer contacts Boise Backflow for Backflow Repair, Backflow Test or, Sprinkler Blowout Services, and Boise Backflow agrees to provide said Service a legally binding contract is entered into. As such, customer agrees to pay full amount for requested

service(s).

g) If for any reason customer needs to cancel their appointment, all cancellations must be made, by email, no later than 24 hours prior to the

appointment date. In the event customer fails to cancel as described in this paragraph, customer agrees to pay a $65 trip charge.

h) Either party is free to cancel contract at any time, provided that cancellation is made pursuant to these Terms and Conditions. In no instance shall customer hold Boise Backflow, their agents or employees liable for damages resulting from either party’s cancellation of service.

i) In cases of Repair the service Technician will troubleshoot problem, and make repair(s) accordingly. Technician will then test repair. Customer

acknowledges and understands that in some cases, there may be multiple issues that are causing a problem with the system. Customer further

understands that while Technician will test repair to assure success, additional issues may arise (sometimes immediately, sometimes later) that will require more work. In this event customer agrees to pay for any and all additional materials and labor required to repair system.

j) All work and billable time begins at the time our technician arrives at the property/job site, and ends when our technician drives away. (Trucks and employee locations are monitored by GPS). In the event a return trip is necessary for any reason, billable time will be restarted at time of next arrival (as though technician never left) and will end when our technician drives away. (Boise Backflow will not charge a second service call fee for the same problem). Customer acknowledges that they have read, understand, and agree with Boise Backflow’s hourly and minimum rates, as well as, the paragraphs describing what is considered billable in their entirety, and further agrees to pay for any and all services at these rates.

k) Customer Acknowledges that Service rates are the same whether Boise Backflow is troubleshooting, making actual backflow

repairs/modifications, cleaning up and/or repairing landscape and property disturbed during the course of repair/modification, completing

necessary paperwork related to the provided service, providing consultation or education, or any other act related to, or as a result of providing services at customer or customer representative property.

l) If for any reason customer determines that they do not wish or are unable to move forward with the repairs, replacement, installation, inspection or modification recommended by Boise Backflow, customer agrees to pay for all time and materials spent on their job.

m) Customer acknowledges that any and all materials used in connection with the repair/modification of any system shall remain the property of Boise Backflow until invoice is paid in full. Further, customer agrees to indemnify, hold harmless, and defend, Boise Backflow and their agents

from any claim related to the repossession of any labor or materials used in connection with the repair/modification of any system.

n) While payment is considered due at the time of service, service invoicing is generally emailed or, mailed out from our office. As such, Customer agrees to submit payment for services no later than 3 days after receipt of invoice.

o) Customer acknowledges that Invoices not contested in writing within three (3) business days are deemed accepted by customer as true and

accurate. If contesting an invoice, or you have questions regarding an invoice please submit them by email to: backflowboise@gmail.com.

p) Payments not received by Boise Backflow within 15 business days, will be subject to, and customer agrees to pay a $25 late fee in addition to the original invoice. In the event that Invoice(s) become 30 or more days past due, customer in addition to the original amount of the invoice(s) and late fee, agrees to pay interest/finance charges at the maximum rate allowed by law. Additionally, a Lien may be placed on the property where work was performed.

q) Customer agrees to fully reimburse contractor for any bank and/or collection associated fees, legal or other costs including Boise Backflow’s

time spent pursuing collection, (billed at standard service rate), etc. associated with Customer failing to pay invoice or writing a dishonored

check.

(Sprinkler Blowouts)

1. Definitions:

a) Sprinkler Blowout – Sometimes referred to as Winterizing, Winterization, Sprinkler Winterization, or like term is, the act of introducing compressed air into a sprinkler system, and providing compressed air to the system until air comes out of the heads, drip lines, and spigots, where water is typically emitted from.

b) Customer – Sometimes referred to as Homeowner, is any person, entity, property manager, renter, agent or other representative who contracts

with BoiseBackflow.Com for Service(s) including, but not limited to Sprinkler Blowout(s), Backflow testing, repair, installation, maintenance,

consultation, etc.

c) BoiseBackflow.Com – Sometimes referred to herein as Boise Backflow and/or Contractor, we.

d) Technician – Sometimes referred to as Tech is a person(s) who is employed by BoiseBackflow.Com, or a person(s) acting as an agent thereof for the purpose of working on, providing service or maintenance to backflow or sprinkler system.

e) Station – Sometimes referred to as a Zone, is a group of sprinklers that go off at the same time when watering. Each Station will have a valve,

which activates the station.

f) Backflow Preventer – Sometimes referred to as Backflow is any device that is determined to be legal by Idaho State and Local Municipalities, that

is protect potable water supplies from contamination or pollution due to backflow from sprinkler system.

g) Acceptance – Acceptance of these Terms and Conditions for Sprinkler Blowouts, shall constitute acceptance of the same for any future years

Sprinkler Blowout Service performed by Boise Backflow.

2. Winterization Service Includes the Following:

a) Shut off Outdoor Water Supply to Sprinklers (Valve must be accessible). This valve must stay shut until you are ready to turn your water back on in the spring. If this valve is re-opened before spring (April 1st or later) your sprinkler blow out is no longer under warranty;

b) Open Drain Valve to Drain Backflow Preventer (Valve must be accessible);

c) Our technician will manually open up your sprinkler valves at the valve boxes and then provide compressed air to blow out the water from your

sprinkler pipes. The technician does not need access to your sprinkler control box in your garage. We ask that you turn your sprinkler controller to "off" or the "rain" setting until spring.

d) If your sprinkler system has a filter on it, the end cap is removed and water is blown out to prevent damage to the filter and filter assembly. If there are any spigots connected to your sprinkler systems, we will open and ensure they are blown out as well.

e) After all water is removed from your sprinkler system, filter, and spigots, all valves are closed and the filter and filter end cap is put back. Your

sprinkler system in now winterized and ready to be turned back on in the spring. In the case that the technician determines a valve or filter cap should remain open or removed to assist in evaporation, he will then leave it open or off. Be sure to check that the filter cap is on and that any open valves are closed before you turn your water back on in the spring.

3. Pricing:

Residential Sprinkler Blowout Rates:

From Oct 1 to November 10 - Up to 6 Stations – FREE. Customer however does agrees to pay a Discounted Trip Fee of $65. + an additional $5 per station after the first 6.

From November 10 – November 24 – Up to 6 Stations - FREE. However, Customer agrees to pay a $85 late season trip fee + an additional $5 per station after the first 6.

In addition to the relevant Trip Fee, Customer agrees to pay an additional $5 per zone, for every zone blown out after the first 6, and further agrees to pay an additional $15 per additional hook-up, should system have multiple Hook-Up’s.

4. Scheduling:

a) We schedule Sprinkler Blowouts on a first come, first serve basis. Based on where you are located. No Exceptions

b) While we welcome your presence, it is typically not necessary for anyone to be home for a sprinkler blowout. We simply need access to the front and

back yards. Given this and, that we do between 20 and 30 blowouts a day we don't make any guarantees as to times / time ranges on blowouts (just

the day). The order they are done is determined by logistics and logistics alone.

c) Given that BoiseBackflow.Com informs the customer of the day they will be blowing out customer’s sprinkler system. Customer acknowledges that

it is their own personal responsibility to determine if the Blowout will happen prior to freezing temperatures causing damage to the system, and further agrees to hold Contractor harmless for any and all damage that happens prior to Contractor Blowing out system.

d) In the event of any acts of god, nature, mechanical or equipment failure, which prevents contractor from being able to complete Sprinkler Blowout

Service, Boise Backflow will attempt to contact Customer to advise them that service has not yet been completed. In no event shall BoiseBackflow.Com be considered liable for damages, whether direct, collateral, or otherwise when prevented by said acts or failures from providing service(s).

5. Cancelation:

a) When customer Boise Backflow for Sprinkler Blowout Service, and Boise Backflow agrees to provide Blowout Service, a legally binding contract is

entered into. In the event that Contractor performs blowout service for customer, customer agrees to pay full amount for Blow Out Service.

b) If for any reason you need to cancel your appointment, all cancellations must be made, by email, no later than 24 hours prior to the appointment

date. In the event customer fails to cancel as described in this paragraph, customer agrees to pay a Trip charge of $65.

c) Either party is free to cancel contract at any time, provided that cancellation is made pursuant to these Terms and Conditions. In no instance shall customer hold BoiseBackflow.Com, their agents or employees liable for damages resulting from either party’s cancellation of service.

6. Property Access:

a) By requesting Sprinkler Blowout / Start-up or Repair service, you authorize Boise Backflow to access your property and perform the requested service.

b) In the event that customer cannot be home at the time service is performed, customer shall leave a gate unlocked and clear valve boxes of leaves, snow and other debris.

c) In the event customer fails to provide access as described within this paragraph, and we are unable to perform the scheduled bow-out service as a result, customer agrees to pay a Trip charge of $65.

7. Warranty:

Boise Backflow warranties the sprinkler system against “Freeze Damage”, from the Backflow Preventer through the remainder of the Sprinkler System, provided that sprinkler system is winterized prior to temperatures dropping below freezing. And further provided that all Valves, Shut-off’s and Drains are Accessible to contractor. No additional warranties, expressed or implied, shall exist regarding Sprinkler Blowouts / Sprinkler Winterization. Said Warranty applies to the Sprinkler Blowout only and in no event shall Boise Backflow be deemed liable for any collateral damage resulting therefrom. Any warranty shall be void and customer shall hold Boise Backflow harmless from liability with regard to any damage that is discovered to be the result of improper or early startup, pre-existing damage, improper sprinkler installation or modification, malfunctioning Sprinkler Supply Valves, or the sprinkler system being returned to pre-winterized condition as a result of customer failing to pay their bill in full for sprinkler blowout services. Boise Backflow shall not provide any warranty guarantee for any illegal sprinkler system.

8. Blowout Payment:

a) We gladly accept cash, check, and credit/debit cards. You can either pay the technician directly (cash or check) when he comes to perform service,

or online through our website, with credit/debit card. Please make checks payable to Boise Backflow.

b) Payment is considered due at the time of service. In the event you cannot be home when the service is done you are welcome to leave a check under

the mat at the front door.

c) In the event that payment is not received within 30 days from the date of billing for service, customer agrees to pay interest and late fees at the

maximum rate allowable by law. Additionally, customer waives any right to warranty with respect to provided service(s) and further agrees to indemnify contractor and hold contractor harmless for any and all claims from winterizing, lack of winterizing customer's sprinkler system, or for returning customers sprinkler system to pre-winterized conditions. 

d) Customer agrees to the payment and billing terms set forth herein and listed on the Sprinkler Blowout Page, including trip fees incurred due to

failure to provide access to contractor, failure of customer to cancel, etc. And, further agrees to waive all defenses to any legal action brought for

collection for services, including but not limited to, all collection cost and fees.

e) Customer agrees to fully reimburse contractor for any bank and collection fees or other cost, including contractor’s time (billed at standard service

rate), etc. associated with Customer failing to pay invoice or writing a dishonored check.